SOLENFOLD / CUSTOMER CARE
Shipping & delivery
From our collection to yours.
We aim to dispatch orders within two business days of confirmed payment. Standard delivery is estimated at 12–15 business days after dispatch. Business days are Monday–Friday; holidays and carrier disruptions can add time. Dates are estimates, not guarantees.
One combined shipping charge
We ship to US addresses. Singles shipping adjusts automatically with card quantity and merchandise value. Sleeve packs combine across sleeve types, and playmats follow their own quantity tiers. For mixed carts, we charge the highest applicable shipping rate once. Your bag shows the delivery charge before you pay.
Free standard shipping
Singles, merch and accessories count together toward our sitewide free standard shipping offer. Qualification uses merchandise value before discounts and SOLENFOLD Credits. Taxes, shipping charges and event tickets do not count toward the threshold. Your bag shows your progress and confirms when free standard shipping is unlocked.
Items with shipping included
Products marked with free shipping include delivery for that item. Other items follow our standard shipping policy. The value of items with shipping included still counts toward the sitewide free-shipping threshold.
Packaging & tracking
Cards will be protected for transit. Shipping upgrades depend on the order’s value, quantity and contents. Smaller singles orders may use letter mail without tracking; orders requiring tracking or additional delivery protection retain that protection when standard shipping is free. Higher-value orders may require signature confirmation. A payment receipt does not mean your order has shipped.
Product-specific promotions and any savings limits are shown with the offer and checked again at checkout.
Address changes & late orders
Check your address carefully. Email solenfold@gmail.com immediately to request a correction or cancellation; changes may no longer be possible once dispatched. If your order is late, contact us with its order number so we can investigate and arrange a resolution. See returns & refunds.