SOLENFOLD / CUSTOMER CARE

Returns & refunds

For SOLENFOLD purchases, open My SOLENFOLD → Orders → Report an issue, or email solenfold@gmail.com with your order number. Report problems within 14 business days after the latest estimated delivery date. We aim to respond within two business days.

Singles

Wrong, missing, damaged, or incorrectly graded cards qualify for a refund, partial refund, or replacement when available. We do not accept singles returns for a change of mind or market-price movement.

Factory-sealed products

Request authorization within the same 14-business-day window. Return approved unopened merchandise in its original condition. When we are not at fault, original shipping is deducted and you pay return postage. Opened products are not eligible for a change-of-mind return.

How returns work

Contact us before mailing anything; we will supply instructions. We cover necessary return postage for our mistakes. Agreed partial refunds are an option. Refunds go to the original payment method; bank processing time varies.

Missing orders & authenticity

Contact us if delivery is overdue or you suspect a counterfeit. We will investigate and resolve confirmed problems with a refund, partial refund, or replacement when available. Photos can help, but are not required to open a claim.

SOLENFOLD handles support directly.