SOLENFOLD / CUSTOMER CARE
Before you order
Which card am I buying?
Check the set, collector number, finish and condition on the listing. Stock images identify the printing and may not show the exact physical copy. Read the listed condition before buying.
What do the condition labels mean?
Near mint shows minimal wear; lightly played has minor wear; moderately played shows noticeable wear; heavily played has substantial wear; damaged cards have significant defects. Read our full grading guidelines for inspection details and examples. If a received card does not match its listing, contact us.
How do payment and receipts work?
Stripe hosts the payment form. After Stripe confirms payment, SOLENFOLD displays an itemized receipt you can print or save as PDF using your browser. Your order confirmation and receipt remain available in My SOLENFOLD.
Are delivery dates guaranteed?
No. The receipt shows a handling and transit estimate, not a carrier appointment. See shipping & delivery for delivery timing.
Can I cancel or change an order?
Email us promptly with the order number. We will try to help before dispatch, but cannot guarantee a change once the order is being shipped.
What happens if card prices change?
Prices can change before checkout. We check your bag again before creating payment. A confirmed order retains its agreed price.
How do I get help?
Open your orders and select Report an issue, or email solenfold@gmail.com with your order number and a description of the issue. Never send card numbers, passwords or payment credentials.