SOLENFOLD / CUSTOMER CARE

Sell to SOLENFOLD

Know the steps before you send.

1. Submit your cards. Select each exact printing, finish, quantity and condition. Add clear front, back and damage photos. Disclose alterations and authenticity concerns. A request or bounty match is not a purchase commitment.
2. Review and agree. We reply in your private sell-request conversation. Market references are guidance, not guaranteed offers. Accept the written cash or Credits offer before shipping. The agreed offer is subject to inspection of the described cards.
3. Arrange covered, tracked shipping. Tracking is required for every sell request. SOLENFOLD covers the agreed inbound shipping. Wait for our prepaid label or written approval of the carrier, service and reimbursement amount in your conversation. Do not buy postage or send cards before those instructions.
4. Pack and record tracking. Protect cards against bending and moisture, secure them without tape touching cards, and include your request reference. Record the carrier and tracking number in your request. Keep your acceptance receipt until the sale is complete. Tell us promptly if tracking stalls or a package is missing so we can investigate with the carrier.
5. Inspection and settlement. We check printing, quantity, authenticity and condition when the cards arrive, then manually record intake and issue the agreed payment or Credits. Shipment or delivery alone does not trigger payment. Follow progress and ask for timing in your request.

If something differs

Short shipments, lower grades, rejected copies or other discrepancies are explained in your conversation. Any revised offer requires your acceptance before settlement. If you decline, we arrange the return of unpurchased cards and confirm return shipping terms with you before dispatch. We do not silently substitute a lower offer.

Read our grading guidelines before submitting. If unsure, select Unsure and describe the wear. Keep all terms, shipping approvals and updates in your sell request.